Our goal to make sure that you are completely satisfied with our services from the moment you receive medical treatment, all the way through the complete billing process.

BILLING FACTS

Ascent is a freestanding emergency medical care facility, not an urgent care. We provide the same services as hospital-based emergency rooms.

This facility charges rates which are comparable to a hospital emergency room. Ascent does not contract directly with any individual health plan at this time, so we are not an “in-network” facility. However, it is the law that your emergency visit be processed at the in-network rate for fully insured plans, and you may not responsible for charges that exceed your insurance plan’s in-network rate.

Co-pays, co-insurance and deductibles apply as in traditional hospital-based emergency departments.

We accept private insurance plans such as: United Healthcare, Humana, Cigna, BlueCross BlueShield, and Workers Compensation.

Because CMS (Centers for Medicare and Medicaid Services) does not contract with nor recognize Freestanding Emergency Centers, Ascent Emergency Medical Center does not accept Medicare, Medicaid, or Tricare at this time.

If you do not have insurance, Ascent will offer you a very affordable self-pay fee schedule. We can accept cash payments or most major credit cards.

WHAT IS THE BILLING PROCESS AT ASCENT EMERGENCY MEDICAL CENTER?

Ascent Emergency Medical Center has a streamlined billing process. We work with 360 Medical Billing Solutions for our emergency room billing services. Our medical billing staff will work closely with you so that you are completely satisfied with every aspect of your experience with us, including the billing procedure.

EXPLANATION OF BENEFITS

The first notification you will receive is the Explanation of Benefits (EOB) from your insurance carrier. This is not a bill. You will not need to pay any charges when you receive the EOB. This document simply breaks down the charges that you incurred during your emergency room visit, provides explanation as to how your insurance company has processed the claim, and informs you of how much of your visit has been covered by insurance.

WE DO NOT BALANCE BILL FOR DISALLOWED AMOUNTS. What this means is that the amount that your insurance company says you MAY be responsible for may not be the actual amount you will be charged. You will be informed of how much you owe when you receive a statement from Ascent Emergency Medical Center and/or Drew Emergency Physicians. We WILL bill for co-insurance, co-pays, and unpaid deductible amounts in accordance with your insurance plan.

EMERGENCY ROOM VISIT CHARGES ARE DIVIDED INTO TWO BILLS

The physician providing medical care at this facility may bill separately from the facility for the medical care provided to a patient. Once the insurance company has finalized your claim, you will receive two bills. One bill will be from Drew Emergency Physicians Group, PLLC and will cover the cost of seeing one of our physicians during your visit. The other bill will cover any lab fees, scans and facility charges, and it will be from Ascent Emergency Medical Center, LLC.

PAYMENT OPTIONS

We accept most private insurance plans and most major credit cards, and in most cases, we will work with you on an individual basis to arrange a customized plan that allows you to pay in installments.

If you are experiencing difficulties in dealing with or understanding your health insurance company, or if your insurance company refuses to pay for your emergency treatment, please call our 360 Medical Billing representative at 1-(888) 373-5688 or send an email to [email protected]

BILL PAY

If you would like to pay your bill online, please clink on this link and you will be directed to 360 Medical Billing Solutions, the company that manages our emergency treatment billing services.

Steps to pay online:

  1. Once on the 360 Medical Billing Solutions homepage, click the “Patients pay your bill” button. This will take you directly to the secure payment site within their portal.
  2. Follow the instructions and enter the patient’s account numberdate of birth, and zip code.
  3. *The balance of the account will appear, and you will be asked to enter a payment amount and credit card info.

*You will have the option to set up a preauthorized monthly payment plan which will debit your card monthly for the payment amount. The balance will be calculated into equal payment amounts not to exceed 12 months.

Payment Options:

  • All major credit cards are accepted, including Visa, Mastercard, and American Express.
  • Papaya, a free app which allows the user to take a picture of the billing statement with a cell phone and make a payment free of charge.

For any additional questions, to arrange a customized payment plan, or to pay by phone, please call 1-(888) 373-5688.

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